UNTOLD IMPRINT POLICIES & TERMS
I truly appreciate your business. I'm a one person shop, which means that I make all of the items that I sell, and also do all of the marketing, photography, packaging & shipping.
Most orders ship within 1-3 business days, unless I'm away from my studio for a market, in which case there will be an announcement bar at the top of each page of this site with closed dates. Thank you for your patience while I get your order out.
My hope is that you will love your purchase from Untold Imprint.
If you are unhappy with your purchase for any reason, please email Untold Imprint upon receipt. A refund or exchange will be issued when the order is returned safely, in unused condition, within 14 days of receipt.
** PLEASE NOTE: DIY torn fabric garland kits are NOT returnable once assembly has begun. If you would like to return a kit prior to beginning the assembly process, please make sure that all contents of the kit are enclosed and in excellent, unused condition.
Shipping and handling fees are non-refundable, and return shipping is the buyer's responsibility. If you are requesting an exchange, I will issue a Paypal invoice for additional shipping fees.
No refund will be issued if the item/s do not return to Untold Imprint safely. Please package any returns securely and provide insurance for damage or loss.
Email ALL return inquiries to: firstname.lastname@example.org
ABOUT UNTOLD IMPRINT PRODUCTS
Each item is created by hand and in small batches. No two pieces are the same so your particular purchase might not look exactly like the photos listed. Please allow for variations in the color and coverage of prints. I do my best to ensure that the color of the item is represented as closely as possible in the photographs but keep in mind that colors vary due to differences in monitors.
After payment is processed, your order will be shipped within 1-3 business days.
All Domestic orders (within the United States) up to 13 oz. will ship via USPS First Class Mail. All Domestic orders over 13 oz. will ship via USPS Priority Mail. The weight of your package will automatically be estimated at checkout.
International orders (outside of United States) up to 4 lbs. will ship USPS First Class International Mail. International orders over 4 lbs will ship USPS Priority International Mail.
International buyers are responsible for all VAT, import fees, and taxes imposed by your country. Shipping internationally may cause your parcel to attract duties and custom fees. When customs clearance procedures are required, it can cause delays of weeks or months. The duties and fees required for clearance are the responsibility of the buyer. Please contact your local customs organization for more information. Shipping charges will not be refunded if the items ordered are returned to me.
Personal information collected on this site to process payments will not be shared, distributed, or sold.
All content on this site, unless noted, is the property of Untold Imprint. If you would like to share content on your personal blog, please link back to this site and credit Untold Imprint within your post. Otherwise, all use of photos, text, and art, must be approved through written consent. Email ALL requests to: email@example.com